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Happiness – Is it a Project ?

I had the same question in my mind when I came across this book, "Happiness Project" written by Gretchen Rubin. Like anyone, I also thought that "Being Happy" is something internal , something that cannot be learnt or taught. I decided to give it a try and all I can say is that Gretchen has done a beautiful job of narrating simple but effective steps to remove clutter from the…

Finding your passion and living passionately.

Finding your own passion is the fundamental gauge by which one can find out why we have come into this world. Googling the definition we get multiple meanings : it means a strong feeling or emotion , an object of someone's love, a strong liking or desire. Ikigai is a Japanese concept referring to being passionate and something that gives a person a sense of purpose, a reason for living.…

Service Delivery: Moving forward towards the past

I started my career as a mainframe engineer as a resident engineer at the customer data center providing 24x7 support. Those days were of centralized computing and the mainframe was the single point of failure for the organization and hence the engineers supporting them had to be on their toes, should there be any outage. We couldn't do without having engineers onsite, keeping spares onsite and have an escalation path…

Customer Service: Do you have it in you?

A lot has been said and read on good customer service and the impact it has on profitability and customer loyalty. We come across at least a few occasions everyday in our day to day life where we have to interact with a customer service person. How does one experience differ from the other ? Is it the service that catches your attention or is it the person who serves…

Changing Trends in IT and its impact on Customer Satisfaction

Customer Satisfaction was considered an effective method of measuring how a company provides service and a direct outcome of good customer service is loyal customers and repeat business. For customers, it was increased in their own profits and up-time of their equipment. IT industry has changed over the period due to the change in delivery of service to the customers. These days we talk of Cloud Offerings, Automation, Automatic service request generation and management etc…

My Trips – Himalayas Aug 2012

August 2012 was one of the most memorable period as we embarked upon a mesmerising journey to the Himalayas. It all started with 2 of us who wanted some adventure and decided to go to Leh Ladakh region in the Himalayas. Little did we know that from 2 of us, we grew to 9 in no time and totally unsure of what is in store, we took the leap of…